Anyone can write a Trustpilot review. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Asked for a pair of trainerscould not even tell what the guy said. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! All students enjoy 10% off at Footasylum. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". It goes against our guidelines to offer incentives for reviews. Happy from start to finish! A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Companies can ask for reviews via automatic invitations. Manners cost nothing. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. We also ensure all reviews are published without moderation. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Over 90 off RRP. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Was told that neither was possible because I didnt return them in the original shoe box! Ends: Mon 6 Mar 2023. Verification can help ensure real people write reviews about real companies. No greeting, no please, no thank you. Received 2 small refunds for I don't know what! Since Footasylum doesn't have a customer service number I had to text them. Here are 8 tips for writing great reviews. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Verification can help ensure real people write reviews about real companies. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I will always order with footasylum I am very happy with the service and products. That is great news that they arrived a day early!We hope to see you again very soon. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Treated myself to some new trainers and jogging bottoms in the sale! Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Unable to get in touch with anyone from customer service to resolve issue. Hey Karl!Thanks for taking the time to leave us a review. Ends: Tue 28 Feb 2023. Here are 8 tips for writing great reviews. Easy! 3 ratings with the average rating of 4 out of 5 stars. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Hey Getta,Thanks for leaving us a great review. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Reply from Footasylum Jul 14, 2021 Hey! Ordered almost 400 worth of clothes for my son on the 12th of December! I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Over 90 off RRP. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Find out how we combat fake reviews. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Return an item in After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Delivery to Australia was super cheap and very very fast! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Very disappointing.Would never order from them again! Totally amazing service cannot fault. All rights reserved. Delivery Methods. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Order placed on Monday standard deliver paid for and the parcel arrived the next day. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Get FREE UK delivery on all orders over 60 and FREE UK returns. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Ordered some trainers at 10.30pm amd paid for next day delivery. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Date of experience: 18 December 2022 Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Ordered item was faulty. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Alternatively, enter your order number and email address into Hermes to monitor your delivery. !spoke to Edge lane store about colours in crocs. Search for local Shoe Shops near you and submit reviews. Greater than 75%. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! All items must be returned in their original boxes and packaging. In just a few steps, we'll have it sorted. They were dispatched quickly and delivered within a few days to Northern Ireland. Ordered standard delivery, was dispatched the next day & arrived the day after. Email never arrived so ended up going to a store on crutches to get a refund. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Package allegedly dispatched on 11th December and now reported as list in transit! They all fit perfectly. If you don't like it, leave. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Ordered some trainers at 10.30pm amd paid for next day delivery. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Get 60% off instantly: Footasylum discount codes } Finder CA We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Absolutely fuming with this company. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. New customers only. This will need to be done within 20-30 minutes of ordering. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. We hope to see you shopping with us very soon. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 10% off at Footasylum on first orders with this promo code. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Gain access to Footasylum UNLCKD through your main Footasylum account. Hey Getta,Thanks for leaving us a great review. Reordered again Sunday afternoon, Monday morning was here. If you miss this window, youll have to go through the returns process. Avoid this store at all costs. I was taught to value customers, no matter what job I was in. If valid, the page will refresh and your total will be updated accordingly. How are you today? Ordered coats for 2 of my sons in the sale. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Would not recommend. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! In November 2022 I placed an order with FootAsylum and it never came. If this was my store, they would all be sacked. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Absolutely fuming with this company. Been trying via live chat, what's app and calling HQ. A pop-up box will appear revealing the code. Companies can ask for reviews via automatic invitations. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Looks like they have found the nearest spare tatty box to send them out in. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Was told that neither was possible because I didnt return them in the original shoe box! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. - Kristy Smitten, posted 11 months ago Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com * One or more of these files was not uploaded due to an invalid file type. Extremely moody.I've never seen such self absorbed people. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. One star as there is no 0 stars. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Also it was delivered to Republic of Ireland avoiding customs charges. AVOID THIS COMPANY!!!! Perfect from start to finish. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. And would recommend to all my friends amd family. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! In November 2022 I placed an order with FootAsylum and it never came. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Great sale and super quick on delivery. Will definitely be ordering from them again. Christmas Gifts | Christmas Gift Ideas | Footasylum Can I return my online order to one of your stores. A simple full refund is all I wanted from the first time I was messed around!! Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. 2023 Trustpilot, Inc. All rights reserved. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Rolling eyes, rude attitude. It goes against our guidelines to offer incentives for reviews. Subscribe in print, digital, or a great-value bundle. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Which are the instant chat and the WhatsApp!! You have 28 days to return your items and you'll need your original receipt or delivery note. The lady at the till was no better. She got the problem sorted in minutes. Shocking service avoid disappointment. Footasylum Promo Code | 20% OFF in February 2023 For all international returns outside of the UK, please visit our dedicated international returns page. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Read Customer Service Reviews of footasylum.uk - Trustpilot Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Thank you so much. Do you agree with Footasylum's 4-star rating? Companies can ask for reviews via automatic invitations. Footasylum - YouTube There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. very helpful as Liverpool didnt answer the phone. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Replies to negative reviews in < 24 hours. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. We use dedicated people and clever technology to safeguard our platform. Footasylum. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. AVOID THIS COMPANY!!!! We hope to see you again very soon. You will be contacted by email to verify your review. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Price was unbelievable for what I got! Rock Woven Outdoor Pant. Round and round in circles. 299.99. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. OL10 2TA. First and last time I will use this company. I have sent them back the undamaged trainers in a damaged box as I received them. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average No greeting, no please, no thank you. Suggested companies are based on peoples browsing tendencies. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Then I started a new chat and got Sophie who was absolutely lovely. How does Footasylum deliver? - Reviews That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). footasylum returns faulty People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. What Is Nike's Returns Policy? | Nike Help Got them cheaper than any other website. Stay ahead of the game with the latest trainers and clothing from Footasylum. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Extremely moody.I've never seen such self absorbed people. Will not use again. 124.99. Anyone can write a Trustpilot review. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Thanks,Rebekah. - Fred, posted 2 months ago Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We use dedicated people and clever technology to safeguard our platform. Ordered coats for 2 of my sons in the sale. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Just noticed that the box they have sent them in isn't for the correct trainers. Christmas Delivery & Returns - Footasylum Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received.