After that short existential crisis I kept searching for a possible solution and was happy to find this registry setting. The issue is seen irrespective of the CWA or VDA versions. 5. Sign out/Sign in back into Teams fixes the issue. If you've moved away from a nearby or virtual meeting, you can turn on your speaker, camera, or mic from your companion device to engage in the conversation. MS Teams call not working. Error "Still connecting to remote devices No Teams client/Workspace app/VDA upgrade required (the fix was applied to the Teams backend services), 2/25/2022: P2P calls (not conference) between an HDX optimized Teams user and a user on native Teams desktop client 1.5.00.2164 or higher can intermittently fail a few seconds after establishment. Still Connecting to Remote Devices. I have the same issue, We use Citrix 7 2006 on-premise, with Microsoft Teams Optimized. All device enumeration entries will have webrtcapi.RPCStubs in the respective lines. To turn on your speaker, just tap Speaker at the bottom of your screen. Microsoft Teams on Citrix Virtual Apps and Desktops, part #3 - 18 tips This issue has been reported recently in March. Privacy Policy. For example: In the Manage users pane, search for the user by display name or by user name, select the name, and then select Add. Also, in some rare cases, you might see WebSocketAgent.exe coming up but closing within a second, and in this case this could be related to a crash in HdxRtcEngine.exe in the client machine (hence make sure to collect EventViewer entries on the client).The last part of this second phase is the establishment of the Teams virtual channel (CTXMTOP), and this process is ultimately handled by the Citrix HDX Teams Redirection Service (CtxSvcHost.exe in the VDA).CTXMTOP is a Command & Control virtual channel only no media is exchanged between CWA and VDA. Best practices and the latest news on Microsoft FastTrack . Sign out and sign back into Teams to enable the feature. You can find more information, Install the Google browser. Relaunching Teams might be required. 4/4/2023 -Citrix has received reports that some desktop applications are not sharable in Optimized Teams. You can run this command via the following path:/opt/Citrix/ICAClient/util/hdxcheck.sh, 2.) The call recipient's OS version and your OS version. With both devicesin the meeting, you can now share content from either one. Fix Microsoft Teams: Still connecting to remote devices Meeting room guidance for Teams - Microsoft Teams Microsoft is investigating [Microsoft IcM Reference #294654482] [Citrix Reference CVADHELP-19623], 3/8/2022: Fix for P2P call failure is now completely rolled out by Microsoft. I originally thought that maybe the user had an active remote session at home, after checking any active remote sessions and even doing a reboot of the system this error still comes up. The VDI user caller will register remote ICE candidate and begin connectivity checks (STUN Bind request/response). More info about Internet Explorer and Microsoft Edge, In the left navigation of the Microsoft Teams admin center, go to. Microsoft 365. It is shown with its name ("Jabra Link 380"), muting and ending a call via headset keys work. Most of the new features require an upgrade of the Workspace app, hence the Current Release model is the preferred delivery mechanism.-------------------------------------------------------------------------------------------------------------------------------------------------Live updates on known issues - April 2023, -------------------------------------------------------------------------------------------------------------------------------------------------. 6/3/2022: MultiWindow (a.k.a pop-out chat, a.k.a new meeting experience) is now enabled in Ring 4 (GA). So screensharing might actually start with a low resolution before it jumps to a higher one.In the webrpc logs, look for "webrtcapi.VideoTrackSource Info: setOptions" to spot what resolution and fps is being applied: In the logs, also the parameter "webrtcapi.DesktopCapture" can be used for quick finds, and if there are errors they would be logged as "webrtcapi.DesktopCapture Error:". 14 views Session Recording don't work, MSMQ shows "waiting to connect, Failed to connect Winsock socket." One way to do this: shExpMatch(url,"wss://127.0.0.1:9002/*")-Anti-Virus:Some security software productsinterferewith the proper functioning ofWebSocketService.exeand its certificates. Failed @Joseph_MitchellThe ramifications are O365 app authentication on devices. still connecting to remote devices. Calling isn't available - Microsoft 1999 - 2023 Citrix Systems, Inc. All Rights Reserved. Its a bit tedious to open Registry Editor every time, so you can also create a registry entry file MSTeamsRedir.reg In this file you can paste this content: Remember; You should run MSTeamsRedir.reg every time you connect to the machine or when you restart MS Teams. For example, if you remove Teams Rooms from the domain after it gets domain joined, the trust relationship will be lost. A DECT wireless headset with noise canceling mics and a premium workstation to connect multiple devices and manage communications from a single tool. Expand Local Computer Policy > Computer Configuration > Policies > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host. Solution: Change MSTeamsRedirSupport to zero, https://www.citrix.com/downloads/workspace-app/, https://www.citrix.com/downloads/workspace-app/legacy-workspace-app-for-linux/workspace-app-for-linux-1912.html, Linux, thank you for all the good times Superhero Ninja. Calling is not available yet"). Then start Teams again. If it is still occurring please file a support ticket with Citrix. Configuring Microsoft Teams for Windows Virtual Desktop (WVD) , You will be able to leave a comment after signing in. Call Device Used Audio: audio device used for the last active call, Call Device Used Video: video device used for the last active call, Call Duration Audio: last active audio call duration in seconds, Call Duration Video: last active video call duration in seconds, Call Duration Conference: last active conference call duration in seconds, Call Duration Screenshare: last active desktop sharing call duration in seconds, Call Establishment Duration Incoming: last active incoming call establishment in sec, Call Establishment Duration Outgoing: last active outgoing call establishment in sec, Call Type: Audio, Video, Conference, Screenshare, Version - Endpoint OS: not filled currently, Version - WebrtcCodec: webrtc codec version, 180,240,360,540,720,1080 (Teams supported Resolutions), {{ feedbackPageLabel.toLowerCase() }} feedback, Please verify reCAPTCHA and press "Submit" button, See HDX Microsoft Teams Optimization Crash or Video Freeze, HDX Microsoft Teams Optimization Crash or Video Freeze on newer Intel-based clients, keep in mind that Teams feature set is different when comparing optimized vs non-optimized, Media Engine multimedia stream processing, #1.1: Teams must launch in optimized mode, Teams conference servers are all hosted in O365, 4. Der Anruf ist noch nicht verfgbar." in German. 11/18/2022- Citrix is aware of an issue with graphics device drivers for Windows endpoints that have the Intel I5 1245U 1.6GHZ processor using the UHD Graphics 770 adapter. VPN, Wireless, Ethernet) might experience optimized webrtc traffic not being routed through the proper interface, hence degrading call quality because of routing metrics and different Layer 3 performances(CVADHELP-16480). Once there is a successful secure WebSocket (wss) connection, WebSocketService.exe will create a new process in the users session called WebSocketAgent.exe: This process can also be spotted in Director: The last part of this second phase is the establishment of the Teams virtual channel (CTXMTOP), and this process is ultimately handled by the Citrix HDX Teams Redirection Service (CtxSvcHost.exe in the VDA). Hence it is optimized by default. The RTP protocol can be decoded in Wireshark to understand what type of codecs are being used and how much bandwidth is consumed.#4.1 As an example we will investigate a p2p audio call between two VDI users. You must "bypass proxy servers for local address" 127.0.0.1:9002-PAC files: make sure your VDA pac file script is returning DIRECT for wss://127.0.0.1:9002. Please add Teams.exe to the VDA registry under SfrHook, and make sure the Flag value REG_DWORD is set to 204 Hexadecimal, As a last resort, you can disable ALL hooking for Teams by following, 3/23/2022: CWA for Windows 2203 LTSR and 2204 CR are now GA. It would be very good to have fix for this finally. SharePoint. 'There's a problem with your connection' Still connecting to remote devices. For Surface Hub, the room remote option on your iPhone may not work. 11/2/2020 : Citrix Workspace app for Windows 2010 is GA. See, 10/29/2020 :Citrix Workspace app for Linux 2010 is GA. See, 10/15/2020 :support for DTMF has been enabled in Teams. Corzza123
explicit proxies or pac files).#3.3 RTP media flowsIf the connection was established using TCP through a TURN server, you will not be able to decode the traffic in Wireshark as RTP since it is encrypted using TLS.In case of a peer-to-peer connection or conference via UDP, then Wireshark will show more detailed info that can be used to understand the traffic flow between the participants.Wireshark recommendations:RTP cannot be automatically analyzed by Wireshark. . to load featured products content, Please RTP over UDP traffic will begin with 90 hexa (or 80 hexa if no RTP header extensions are present) in Data, the first octet of the RTP header.By selecting one of these UDP packets and selecting "Analyze/Decode As" then selecting RTP, Wireshark will process the packets as RTP.The WebRTC media engine in Workspace app (HdxRtcEngine.exe) uses the Secure RTP and DTLS protocols for multimedia streams that are offloaded to the client. Block and Allowlist. VDA version and OS CWA version and OS Teams version Does the error message go away after say a minute or it is always there every time you try to join? [CVADHELP-17758] The PicaVcHost.exe process might experience an access violation and exit unexpectedly. I clicked "Okay". window = 657170 frameWidth = 640 frameHeight = 360-The webcamcaptures entriesin webrp.txt are"CameraCapture":webrtcapi.CameraCapture Info: start. Calling isn't available yet. Nov 28 15:08:30.947 webrtcapi.DeviceManager Info: Audio device IMMNotificationClient registration successful. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. Step 3. Type gpedit.msc, and click OK. [CVADHELP-15611], 5/11/2021: Large Gallery View 7x7 and Together Mode are now supported. The following example shows how to use the Grant-CsTeamsCallingPolicy to assign the DisallowCalling calling policy to a user. EDU_ictGeek
Next; Open MS Teams and click the Three dots settings menu, choose About, then Version. If the problem persists, reinstall Teams. to load featured products content, Please If a user is logged into Teams on macOS and iOS, accepting new, one-on-one video calls fails from macOS. We are actively troubleshooting this with support, but wondering if anyone has come across this issue before? When Teams is not optimized, it runs on the VDA with its native media engine and all the features are supported (although multimedia rendering happens on the VDA, incurring in a CPU tax). Exchange. You can also create and assign configuration profiles to a device or groups of devices. 8/10/2021: DTMF (CWA for Windows2102, Linux/Mac 2101 or higher and CWA for Windows 1912 CU5) is now available. There is a registry entry MSTeamsReditSupport, which is set every time you connect to your VDI with Citrix Workspace. [Warning: If your VDA is 7.15 (any CU) and you still want to use Teams in unoptimized mode (the only mode supported in these VDA versions), scroll here. Es wird immer noch eine Verbindung mit Remotegerten hergestellt. See. Some endpoints might not have enough processing power (see here for system requirements), resulting in 100% CPU utilization and causing audio/video to be out of sync. The following article provides guidelines for troubleshooting the HDX optimization for Microsoft Teamsin Citrix Virtual Apps and Desktops. Could anyone see how to solve this? Check. To prevent an echo effect, Teams will automatically turn off the speaker, camera, and mic on the second device before it enters the meeting. we have started getting an error recently that when someone tries to join a meeting or make a call they get the errorThere's a problem with your connection. This action triggers the establishment of the virtual channel CTXMTOP, CWAs HDX Engine (wfica32.exe) must spawn the process HdxRtcEngine.exe (the actual WebRTC media engine in CWA), maps and relays the names of the peripherals to Teams, WebRTC media engine acquires and captures all peripheral devices I/O after user selection, Media Engine transport layer establishment, Secure RealTime Protocol (SRTP) end to end connection, Codecs: Decoding/encoding and rendering of audio-video tracks and screensharing, 4.2 Echo Cancellation, noise reduction, jitter/packet loss concealment, lip synchronization, image enhancement. What's new for security in the new Microsoft Teams? Background blurring and live eventsare known limitations in VDI. HdxRtcEngine log -- records the execution of process HdxRtcEngineLocation: /Users/
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