I also want to hear your input about the call and to help you learn to evaluate and assess calls. Here we will share 2 real life scenario. A: How much per night are we talking about? Situation: The caller heard some gun shots, and saw people running from his neighbor's house. Caller: Alright. A: My plans are to be there April 14th to the 17th. Okay, sir, we look forward to seeing you in April! We dont have any single room vacant at that moment. Reservation Officer: Its my pleaser madam. B: Thank you so much, Mr. Sandals. Guest: Actually 5th April is my husbands birthday. Caller: Alright. I plan to be there in April from the 14th to the 17th. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Your reservation is in our computer. But unfortunately the hotel is fully occupied and no room is available. Customer Service Phone Call Scripts, Templates, and Examples - Gladly In fact, our all single rooms are occupied for next 5 days. Will that be acceptable to you? I will also be sure to include our address so you can find us easily. Our call center agents will be trained on this information in order to properly assist your calling guests. f&!bLEL `'E9xq Carefully look at their dialogues: Hotel Receptionist: Good Evening. A: Maybe. November 25, 2019 at 8:18 pm . Man: Yes, Id like to reserve a room for two on the 21st of March. Is that okay with you, Mr. Sandals? Step 2: Empathize, apologize or assure (whichever applies). B: 626-555-1739. STEP 1 - Briefly summarise what has been accomplished on the call. Hotel Reservation Dialogue #1 R: Good morning. PDF Sample Call Center Script - Hotel - Specialty Answering Service Let me see. Travel Agent: Okay. The coach leaves for the airport at 6.15 am. B: Fantastic! Caller: Whoo. Now, Mr. Sandals, about the room, smoking or nonsmoking? . Diego Guerra says: This is awesome, you are really talented, it is like a real scene. Hotel Clerk: Okay. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. How did the agent resolve the concern/issue?3. Goal: Get all the important information from the caller. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Hotel Receptionist: Sure madam. B: Thank you, Mr. Sandals. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream And the view of the city is great, too. Hotel Reservations - Script - Randall's ESL Cyber Listening Lab Ted, may I have your last name to book the reservation? The guest wants to reserve room for her husband. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Hotel Receptionist: Good Bye, MrsStephany. Client: The Center of Travel.com. A: Yes, that'll be just fine. A: It's 626-555-1739. If you're the agent, what will you do differently? Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. My name is Michelle. B: Good! Do you have a cheaper room available either on the 20th or the 22nd? B: The price will be $308 a night. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. Please note the number. Cancelling Hotel Reservation (Telephone Call Script) - YouTube Hotel Reservation Dialogues - EnglishPost.org CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. . Repeat A: Hi there, I want to reserve a hotel room. 1. Hmm, hmm . Successful resolution Thank you again for calling [Company Name]. 2. Learn how your comment data is processed. Receptionist: Yes, all hotel guests are allowed access to those facilities. Tanya What are the dates you will be visiting with us? Hotel Reservation Script | PDF AGENT: THANK YOU! 2. We ask that you refrain from wearing flip flops, ball caps and tank tops. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Taking and making reservation script - SlideShare I see we have some availability. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Thank you for doing business with us, Mr. Sandals. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Have a nice day. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. I look forward to my stay. I hope sir will be surprised and happy. I have also included the product knowledge so you can train yourself to think like a call center agent. Reply. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. When do you need the room? What is your destination? Are you within walking distance from the Hilton on I-Drive? 43 0 obj <>stream Understand who your customers are Keeping track of who stays at the hotel, with tools like sign in forms, surveys, and email lists can help hotels create experiences that meet their customer's needs. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. Travel Agent: Okay. Here is a brief overview of how we receive calls on your restaurants behalf. When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. A: Definitely nonsmoking. Gender: Male or Female. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps Here at A Courteous Communications we offer affordable rates with no long-term commitment required. My phone number is 626-555-1739. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. May I have your name, please? Here are eight best practices for providing great customer experiences. Just give me a minute, let me check. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. Mary Jones: . The email is TRobinson@xmailbox.com. A: I'll be there in April: Friday through Monday, the 14th through the 17th. Do you prefer a smoking or nonsmoking room? You can cancel up to five days in advance and we will refund your deposit. When does Mr. Abrams plan on giving the hotel his credit card information? Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Hotel Receptionist: May I have your name please? Step-2: Greet the guest properly. . B: The price per night is $308. Hotel Receptionist: I repeat917494-4476. is closed for the season. Guest: Ok. Copyright @ 1998-2023. You can email the site owner to let them know you were blocked. A: Please tell me the price, so I can make a decision. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. Could I have your full name, please? I would like to book a room for next week. Hotel Receptionist: How do you spell your name, Ms. Stephany? Hotel Receptionist: You are most welcome, madam. Suit rooms will be too expensive for me. B: Hi, Mr. Sandals. It's nice to hear from you again. Cloned 30,075. I cant guarantee you but I hope you will get single room there. Conversation: 1. Calling to Get a Reservation - ESL Fast HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. Have a pleasant day. A: I quit smoking, so nonsmoking. May I help you? A: I would prefer to return in the afternoon. What did the agent do well in the call? Front Office Practical Role Play Scripts for Hotel - SlideShare Sunnyside Inn. It's area code 626-555-1739. What can the agent improve on? After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? PDF Handling Business Phone Calls Telephone Call Script: Hotel Reservation Your reservation is now verified, so all I need is your phone number. Hotel: Should you have any questions or requests, please dial 'O' from your room. B: Most of our clients prefer nonsmoking. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. A: Hi there, I want to reserve a hotel room. The Best Call-Closing Statements - With Examples - Call Centre Helper CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu A: Certainly. Virtual Hostess: Our dining room dress code is smart casual. First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. Tess, speaking, How can I help you? Calling Diner: Hi Sara, my name is Ted. Would you care for a room with a balcony? Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Click to reveal This form will provide you with the travel details, accommodation information with your . Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! Travel Agent: Okay. How many rooms shall I book for you? A: That sounds fine to me. B: No problem at all. Man: Well, how much is the non-smoking room on the 20th? Reply. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? It is a mid-range hotel. Lonnie Yes, I would. Could you tell me when you need the room? A: $308! How to Pass a Mock Call Test: It's Actually Simple! - Kwestyon Dont worry. Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Please tell me the days you'll be here. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. Cloudflare Ray ID: 7c0e004e9e22d3f4 Yes. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. This is Cherry speaking, how may I help you today? John says to break up the phone call into four main sections. Be assured that we will also decorate the room in best possible way. Goodbye. 3. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. Your reservation is all set except for your phone number. Hotel Clerk: $80 dollars, plus the 10% room tax. Tanya And how long will you be staying with us? It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. : Good morning sir. Use Up/Down Arrow keys to increase or decrease volume. Guest: Well, a double-bedded room with AC and other facilities at least. Mr. Abrams: A single room with no balcony will suit our needs just fine. B: Perhaps you didn't know that we have new room rates. I would like to reserve a room from the 5th of April for 5 days. B: Okay, sir, let me reserve those dates, there. May I ask you for a special favor? Now, about the bed, is a queen-size okay? Step 3: Confirm the customer's account (if applicable). Let me check and see what rooms are available. The hotel stay also includes breakfast. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. How can I help you? Review the key vocabulary and the sample sentences. A phone call to reserve a hotel room in English. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Calling Diner: Wow, that sounds incredible. This is Capitol Hotels in Washington, D.C. How may I help you? Listen to the recording on travel arrangements and read along with the conversation. Randall Davis. stream An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. <> Do you have any vacancies? ---NEED SOME HELP IN GETTING HIRED? Would you prefer smoking or nonsmoking? B: Each night will be $308. me to have a short recap of what we have discussed today. B: I hear you, sir. A: Certainly. Their number is 123456789. Alex Okay. Your name is Sabrina. B: It'll be $308 nightly. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. A: Right now. %PDF-1.5 % Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. Thank you for flying with us at Net Jet. Virtual Hostess: Thank you, Ted. I'm Michelle, at your service. Well, let's go with that. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. This is Tanya. Now you have been booked, Ms. Jones. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. Bill Thank you. A: Friday afternoon, April 14 through Monday morning, April 17. Hotel Receptionist: Sure, madam. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Hotel PQR, Reception. Hmmm. Making Room Reservation on Telephone (Practical Training) B: Hello, Mr. Sandals. Hotel Clerk: Well, would you like a smoking or a non-smoking room? My name is Michelle. Caller: Well. Listen to the recording on hotel reservations and read along with the conversation. May I help you? B: I'm happy to hear that, sir. #CancellationOfReservation #HotelReservation #FrontOfficeOperations Here are your tickets. mock call for hotel reservation script exercise - TikTok I'm John Sandals. Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. B: Hi, Mr. Sandals. to inquire about available rooms. What days do you need that reservation, sir? 504K views 1 year ago Mock Call #9: Hotel Reservation. B: Great! A: No problem. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Lonnie Could I have your name, please? 2. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Oh, and Id like the cheapest flight available. Receptionist: We can handle payment upon your arrival on Friday. Review the key vocabulary and the sample sentences. Receptionist: Good afternoon! "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. Hotel XYZ (Name of the Hotel), Reception. Carefully look at their dialogues: Reservation Officer:Good Morning. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Please answer all questions about the text: Press Enter or Space to show volume slider. It looks like we have several rooms available. A: It depends on the price, of course. STEP 3 - Ask the customer if there is anything else that they can be helped with. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. Guest: Oh both are nice. See you again! What is yourdestination? Guest: Why not? This is the front desk. We look forward to seeing you then! Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Mock Call Tips and Scenario: Complete Guide to Pass & Get Hired Copyright @ 1998-2023. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. We will then help that guest and provide impeccable customer service on your behalf. Dear Readers, this is just a sample conversation. What is it? Read the complete Terms of Use for more information. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay What's the actual price? I thought it's a great preparation for you! Could you please tell me your name? Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Would you like to make a reservation? B: We recently changed many things here, sir, including our prices. A: Sure, John Sandals. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. A: I will be traveling to Aspen, Colorado. November 25, 2019 at 8:18 pm . B: That won't be a problem. A: Of course! Travel Commercial Voice Over Script Example 1: The Center of Travel.com. Has been out of service for more than a week. may I help you ? Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. A: I have no problem with that. (After few seconds). Guest: Ok, thanks. Hotel: At midday, sir. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, Voice Age: Young Adult. Keep the Caller on the line while the authorities try to reach the location. Yes, but you will have to confirm this reservation at least two hours before departure time. AGENT: ALRIGHT! Goodbye. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Steps You Should Follow Step-1: Answer the telephone within 3 rings. Virtual Hostess: We most certainly are, Ted. Let's go with the cheaper flight. Call Center Script Example for our Restaurant Customers Go-To Scripts for 16 Tricky Customer Service Scenarios Hotel Clerk: Oh, sorry. The IIPS Framework. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. I urgently need a single room for 1st January. There are many points you need to understand while taking reservation. Agent: Okay Mr. Torres, your reservation code is R143. What can we do for you? (OPPORTUNITIES)5. Mock sales calls should be part of onboarding, training, and continuous development. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. TMP HOTEL ROOM RESERVATION. Caller: Alright. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Guest: Good Morning. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen Reservation Officer: I can understand your urgency madam but I am very sorry. Bill Oh excellent. Download our free sales script templates and customize them to move leads through your sales process more efficiently. https://esllab.b-cdn.net/audio/mp3/flight.mp3. My number is 626-555-1739. This is a useful text for learning how to make a hotel reservation in English. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! How may I help you? You can collect your ticket at the airport booking-office number 4. Travel Commercial Sample Script | Voice Over Sample Scripts Travel Arrangements - Script - Randall's ESL Cyber Listening Lab 00:00 00:00 Hotel Clerk: Hello. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. your phone number is (718) 204-0341. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1.

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