Enter a postcode, suburb, town, or address to find a local housing office near you. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. This is the fastest way to lodge a request or complaint. How to contact DCJ Housing Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. If they are unable to sort out the problem, you can complain to FACS. For all maintenance requests Please call 1800 422 322 and press 1. Repairs and Maintenance - housing.wa.gov.au We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. housing pathways; delivers private rental products; . You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. How to lodge a maintenance request - NSW Land and Housing Corporation This is the fastest way to lodge a request or complaint. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Housing Offices (DCJ Housing) Back to top. completing an online feedback form at www.housing.nsw.gov.au. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. HAC is independent and can review FACSs decisions and recommend changes. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. . Services offered: housing pathways Aboriginal housing office - tenancy management For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Queanbeyan FACS Housing | Service NSW How to contact DCJ Housing | Family & Community Services PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. Resident satisfaction survey period July-Nov 2021. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. We're available 24 . Suburb: WYONG. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. A further $1.669 million investment has been approved to extend the program to February 2022. contact. We are changing the way social housing is delivered and how we respond to homelessness in NSW. Please enable scripts and reload this page. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Waterloo | NSW Land and Housing Corporation Maintenance and repairs to your home - Fact sheet - Housing NSW If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. This may include appealing a FACS decision that you disagree with. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. A range of private rental assistance products and services available to help clients. This includes 130 homes funded previously, and $37 million for 120 homes funded by the 2022 Housing Package. Your rights and responsibilities as a tenant and request help with your home or tenancy. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). Your rating will help us improve the website. NSW continues to invest more than any other state or territory. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. If you are outside of Australia, please click here for overseas phone numbers. DCJ is improving the experience of social housing tenants. Complaints about community housing providers should be made directly to the provider. Tenants are best contacting their tenancy manager of their housing provider. Its website should have information about complaints or you can ask its staff about how to make a complaint. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. as easy as possible, your local. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Complaints about social housing - NSW Ombudsman You can submit an appeal using the online appeal form located on the HAC website. You can call us for advice about whether your issue is something we can help with. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. This phone line is open 24 hours/day, 7 days/week, 365 days/year. The program has consistently identified improvements The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. NSW Government has a repository for NSW Government publications. We give free, confidential language services to clients who may needhousing information or help. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. connection to their country and culture. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. Use the information provided to contact the organisation. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. update contact details, including emergency contacts. . NSW Land and Housing Corporation If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. Please don't include personal or financial information here. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. - Make payments to accounts. Bridge Housing's head contractor responsible for delivering . Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. What are your responsibilities and what does DCJ maintain? Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. acknowledge their continued connection to their country and culture. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. This means you can report a repair at any time that is convenient to you. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. In NSW we have Australia's largest social housing portfolio of 125,000 properties. Call 1300 652 488 to arrange a translator to speak in the language you need. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. The Repair Kit - REDWatch To make calling. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Our website uses an automatic service to translate our content into different languages. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. prioritising delayed actions or decisions. Related agencies. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. NSW Government. Newcastle DCJ Housing | Service NSW Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. It contains annual reports, strategic plans, guides, policy documents, and open access. You can access your housing information on the go using the MyHousing app on a smart phone. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. The Ombudsman does not have power to make binding and enforceable decisions. PDF Getting Repairs in NSW Public Housing The timeframes for this non-urgent work can be up to 12 months for completion. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. maintenance on 1300 HOUSING (1300 468 746), 24 hours a day, seven days a week. Department Show me on a map . The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Education Programs and Services - Corrective Services NSW Home Housing Offices (DCJ Housing) | Service NSW The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire .

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