P.O. 0000005334 00000 n I have spent well over 3 hr. Get a grip. Customer service representatives are not able to clearly describe what documentation is need for claims to be processed. In the interim, please pay your instalments manually by visiting our Customer Portal. If you're a PayFlex Card holder, we'll ask you to enter the last four digits of your card number. Health Care FSA After you incur an eligible expense, you can: *Standard text messaging and other rates from your wireless carrier still apply. As a matter of policy, BBB does not endorse any product, service or business. This is an IRS rule. Anyone seeking or accepting any of the benefits provided will be deemed to have accepted the terms of the benefits programs and the university's right to modify, amend, or terminate them. 99 0 obj <>stream I keep being put I hold and basically been getting the run around I will not use this company past this benefit period, Desired outcome: Learn more about using your PayFlex Card. I have called, and it's difficult to get an agent. & %"l`1@S@Qw. Drn T;L7 Pw I'm amending my rule to 2 strikes you're out. 0000008762 00000 n I plan on going back to my old company because I don't feel that anyone could be so impotent as payflex. A dependent care FSA helps you pay for eligible child or adult day care expenses. My FSA was switched to Payflex through my employer over a year ago. I am using my fsa card for only eligible items and I expect it to be treated so. Only when the merchant processes the refund, cancellation, or return on their side will we be made aware of it. Claim it and get a lot of features. 0 I have gotten my card suspended both years of having this Payflex account. Download and review the PayFlex Claim Filing Guidelines. PayFlex Account Manager to create your profile. If not offered, you can easily be reimbursed from PayFlex for any money you spend out of pocket on qualified PayFlex Card + Digital Wallet - Aetna Maybe you could hire someone with a little IP background. You no longer need a prescription from your physician to pay or get reimbursed for OTC drugs and medicines. In the interim, please pay your instalments manually by visiting our, The Ultimate Takealot Shopping Guide for Nifty Online Shoppers, Takealot Black Friday Deals Like Never Before with Payflex, Get in the Game With These Niche Gaming Computers, Hello, Big Brother CCTV Equipment to Kit Out Your Home. How do I start a lawsuit? I also plan on opening a blog about the lack of any service whatsoever. If you call they transfer you around until you either get fed up or disconnected then make you give all the information you just gave them over again. You should check your plan documents to confirm this. On such occasions, I have used my personal credit cards for those transactions and kept the receipt for reimbursement (as I do with all of my reimbursement accounts). Not sure which account is right for you? Its quite simple, really. The PayFlex Card helps make it easier for you to spend . I will spend more money to sue this company. Spoke to someone via email and it was resolved now I submit my claims again they put them in status direct deposit pending its been that way for 2.5 weeks and I still have recieved no payment and they are telling me my account doesnt have the money to cover it, which it does because the deducted the 255.00 from the 315.00 available balance I had now leaving me with 60.00 . Since the switch I have not received a debit card. WebNo, Proceed to Step 2. I don't have a card. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It helps make it easier for you to spend the money in your PayFlex account. Highlights include: Integrated member website and PayFlex mobile app. WebImportant: Dont forget to cancel your lost or stolen card though, we dont want anyone else flexing their Payflex muscles using your card! The PayFlex Mobile app is available for iPhone, BlackBerry and Android smartphones. ?Xf p0&O)]`3i]F9 '(LR#!c_9)JI(TrKk@4"^M& ]5 I would expect the refund of the amount against the transaction that says 'cancelled'. We'll only use it to send important account information. I was submitting my claims to them bi-weekly with no issues and the abrubtly they denied a claim because the receipt needed to be itemized I resubmitted and still denied. 0000015102 00000 n What is required to make my first purchase using Payflex? I am still on the line trying to talk to someone. I will definitely rather pay the $500 or so in saving from taxes directly to the IRS rather than deal with this headache if my company insists of remaining with this company they switched to during the pandemic to save money. Review the full list of eligible expenses and choose how to spend your funds. Cannot get into account to establish settings because the system does not recognize me, or my card. BBB Business Profiles generally cover a three-year reporting period. 0000018769 00000 n I'?i3,?gY?g3,?gY?g"_//E0|PXXQBbbE There is two payments for $312.18 on May 04 which says cancelled and the same amount on May 16. %%EOF Your card gets suspended for any reason including for medical payments made at doctors offices, clinics, etc. On 3/1/23 I received letter from payflex my cobra coverage was terminated 12/31/22 but yet they continued to deduct my premium each month up to and including 3/8/23. Mail the completed form and itemized receipts to. I signed up in October for an effective date of 1/1/23. For more information, call ++*V(VTRXXUJbbU*UU*V)VTU_W+*!UU_W&o o7M7&o o7M7;.w]w;.w,*.y4}_NeTZ+Z|` T endstream endobj 25 0 obj <>stream Lets work together WebIf your card didnt have an activation sticker, that means its already active and ready to use. We'll ask you to share your email address. On hold for over 70 mins. I will continue this process until my card is reactivated. I would like my card now! The care must be for your child under age 13, or for a spouse or dependent who isnt able to take care of him or herself and who lives with you at least half of the year. They have been taking $5 from my account every month for 2 years. I have sent the required information they have asked for at least 8 times. New to PayFlex? THE WORST. Eligible expenses may also include prescriptions and OTC items for dental and vision care. trailer You recently received a new PayFlex Card We'll only use it to send important account information. WebYour PayFlex Card number is not stored on your mobile device. The card was swiped as a Credit instead of Debit Some or all of your purchase items WebWhen youre ready to pay, you can use your PayFlex Card or pay with another form of payment and submit a claim for reimbursement. 0000003771 00000 n I want my account to return to normal, and I want them to remediate the situation and prevent it from happening again. 11819 Miami St STE 200. WebPayFlex will require the itemized receipts to substantiate your claim. WebIf your PayFlex Card is lost or stolen and you believe youre a victim of identity theft, this service can assist you with the process of restoring your identity. Questions About Your Benefits? 0000024074 00000 n A Limited Purpose FSA may also cover other health care expenses after you meet your deductible. I sent every document multiple times, and still no resolution. No problem. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Your employers plan determines which status change events are allowed. HUn#7+x$iKl^3YL9@#cW1EUo+gGRN]/~~Tl6#[gxuqH|QUjYJQWekel:m>b/~|%rD5lIIA%\,_ s; 2/S0Se ;,U2 `9 &CFVz7=s_y7=cWr=("d~02FDatxVpapGM)u*/ |v?+/^Px A?n'_/eaU\xz \yH !G8=RFn6#vmL_LAFG %3, LCO|HC6O \wZWPK86-LE=S:ubV4nJ7?)S?9AhY.RGzr Fh`i Yes. With PayFlex, you have the tools, services, and support to make the best decisions for your health and financial well-being. BBB reports on known marketplace practices. On March 27, 2020, the CARES Act passed and changed the rules for OTC drugs and medicines. Be sure to save all receipts. s on the phone. Dont have the card? PayFlex is so frustrating. Thieves. To take advantage of flexing the way you pay, youll need to meet our minimum requirements. I have called PayFlex multiple times, spent hours on the phone while they tried to figure the problem out. I'm quite sure that I'm not the only client having problemxxxxxxxdxs with this system. If you're a PayFlex Card holder, we'll ask you to enter the last four digits of your card number. Typically, you must spend the money in your FSA by the end of the plan year. WebNow, at the end of the year, Payflex is refusing to reimburse the travel expenses I incurred last year because they did not go through the credit card, which I tried to use but was Or you can simply pay out of pocket and then submit a claim to pay yourself back. Log in to manage your payment plans, bank cards, profile details, view payment statuses and settle instalments in advance. 0000015608 00000 n Visit Website. 0000007032 00000 n notice from Payflex saying your account is in arrears. You contribute to an FSA with pretax money from your paycheck. These limits are subject to change annually. Instant access to your money. You can feel good about contributing to a health care FSA. How BBB Processes Complaints and Reviews, BBB In Nebraska, South Dakota, Kansas Plains & SW Iowa. 156 0 obj <>stream WebEffective June 1, 2022, PayFlex is part of Millennium Trust Company. The letters Ive received say that its not a proper charge and if I dont pay the money back (they never reimbursed me) then they will notify the IRS that the amount should be considered in my income. Select the FSA (health care, dependent care, and/or Limited Purpose) thats right for you and choose how much you want to contribute. Every documentation claim I filed was denied the first time. WebThe following tips will help you fill out Payflex Claim Form easily and quickly: Open the form in the full-fledged online editor by clicking Get form. I've been told that these transactions have not been recorded. WebMy card gets declined after every single transaction. They make it very easy to enroll - so they can take your money. If you're a PayFlex Card holder, we'll ask you to This could be medical, vision, dental, prescriptions, plus over-the-counter stuff like pain relievers or cold and flu medicine. Who do I complain to in order to unfreeze my account because dealing with them is obviously not working. It is now late February and I still have not received my Flex Spending card. 0000019895 00000 n Give me the money that I put into the account for the medical bills.this is not your money. Payflex Shopper FAQ's | Get Answers to Your Questions Desired outcome: 0000027737 00000 n The information they ask for is clearly in the pictures or documents I give them. 0000006429 00000 n Out-of-pocket expenses are those not covered by insurance or any other plan. 3. View our privacy policy, The Refillery Morningside Shopping Centre, The Refillery Woodlands Boulevard Shopping Centre, Shakti Shanti Factory Shop St Francis Bay, You have enough funds on your card, but the instalment fails and you get an. If you werent approved for a flexible payment plan then you may have a poor credit history, or no history at all. For the record, it is July 12th, 2022. They tell you its a flexible spending account to use on medical bills, prescriptions, etc. Anyone have Payflex commuter Benefits? This limit is for each FSA participant. 0000020484 00000 n Omaha, NE 68108-0396, (Or) FAX the completed form along with the itemized receipts to 402-231-4310. This is a criminal enterprise. PayFlex Systems USA Customer Support Rated Extremely Low. This, in turn, may help lower your taxable income. A lot of people have called to complain. 0000003907 00000 n Your bank's Risk system has declined the transaction as they cannot identify us at PayFlex. Desired outcome: If your FSA has a grace period, you have an additional two months and 15 days after the end of your plan year to spend your FSA funds. Any update on OMNY card being added to the Apple Wallet? For 2023, the health care FSA and limited purpose FSA contribution limit is $3,050. And try filing a claim on their website! ++*V(VTRXXUJbbU*UU*V)VTU_W+*!UU_W&o o7M7&o o7M7;.w]w;.w,*.y4}_NeTZ+Z|` T endstream endobj 21 0 obj <> endobj 22 0 obj <>stream Is Payflex.com Down Right Now? - Payflex.com not working They are absolutely the worst health and dependent care reimbursement processing company I have dealt with in the last 20 or more years that I've been using the programs. 130 0 obj <> endobj hb```f``e`e`dc@ >( Create an online profile to manage your PayFlex I would expect the refund of the amount against the transaction that says 'cancelled'. You may elect to have your FSA reimbursements deposited directly into your checking or savings account. On several occasions, the Payflex credit card provided to me for travel reimbursement for commuting to and from work, has not worked. trailer <]/Prev 100641>> startxref 0 %%EOF 36 0 obj <>stream FSA debit card turned on and for them to stop harassing me. How much waste is that costing PayFlex? For dependent care expenses, the dependent care provider must sign the claim form or provide an itemized receipt. Follow the instructions to complete your online registration. This is the company my employer uses for fSA/HSA and dependent care benefits. Payflex cannot take two amounts for ordering one prescription ONE time. We'd like to review your account and offer Order Open Enrollment Materials You can do this online, through the PayFlex Mobile, or complete a paper claim form and fax or mail it to us. 0000000016 00000 n I paid into this account over several years while employed at Texas A&M University. Well guide you through the process. 2023 PayFlex Systems USA, Inc. All Rights Reserved. Office National now offers Payflex at selected online stores. The merchant may also decline the return and not refund you in line with their returns policies. BBB is here to help. Since they sent a check that I haven't cashed, actually haven't cashed any, I told them they should just do a stop payment on the extra check. The online user interface is so poorly designed that it is challenging to navigate as someone who has a degree in software engineering. When I finally realized and questioned about it, they said it is for maintenance fee to keep my account open. However, your employer sets your carryover amount. Unfortunately, if you dont meet them, you will be declined. However, your plan may have a grace period or carryover feature, which can help reduce forfeitures. ABSOLUTE WORST. I have to go and do the legwork, get the receipts to call these people to prove I used my OWN MONEY. 0000001065 00000 n This is the FSA use-it-or-lose-it rule. Just pay for those expenses out of pocket. If a receipt is not provided, you may be requested to pay back the amount you were reimbursed. WebThe PayFlex Card, your account debit card. You can use your FSA funds for over-the-counter (OTC) items, supplies, drugs and medicines (if theyre considered eligible under your plan). I suspect they performed user trials where they purposely made design decisions where users were most likely to give up completing tasks, so that claims would go unpaid and they could make profit. Frequently Asked Questions | TexFlex - Aetna With this type of account, if I dont use the funds in lose them. Please select your closest store to ensure timeous delivery. This company need punished! Login I took me over an hour and 2 calls to their c/s ( the first rep hung up on me saying she couldn't hear me ) That was about the most coherent thing she said the whole convo. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. the money in your applicable tax-advantaged I use payflex for both my HSA and FSA accounts. WebPayFlex integrates the entire member experience to support them along their health and financial journey. Create an online profile to manage your PayFlex account. These deductions are pretax. Reimburse me for my medical bills. Then you'll be ready to set up your online account. (1-844-729-3539) (TTY: 711), Monday through Friday, 7 AM to 7 PM (CT) As a result, Payflex now has $139 that I do not have access to and that they are refusing to reimburse me for. They do not allow you to pay the bills with the card but instead make you submit documents to try and get your money back. Access your account on payflex.com and select Pay Me under File a Claim to reimburse yourself, or select Pay Them to reimburse a provider. They also deducted $25 for account closure. 0000010430 00000 n Once you receive your new PayFlex Your employer may offer a PayFlex Card, AKA your account debit card. You may also be eligible to elect COBRA coverage for your FSA. 0000004797 00000 n Can I change the card? The chiropractor has gave me all the documents they can to prove that this is a eligible expense and I have tried multiple times to submit documentation and PayFlex keeps denying it and now they are saying if I dont pay the balance that was denied by April 14th they will suspend my card.