You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. HAND Children are the Future. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.18 Merchant Description. But is it legal for Viagogo to charge me such extortionate fees? Did you find this answer helpful? I've sold WC tickets more than a month ago and Viagogo doesn't pay me. So why is it my responsibility that the buyer must go to the event having bought the tickets? Cheers. When booking on viagogo, even when you select the amount of tickets you want e.g. What is the viagogo complaint handling process? You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am appalled by the lack of honesty, knowledge and training your staff showed. It was too late by the time we received your email to book things in. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I have contacted customer service more than a dozen times without specific answers. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo were not able to supply them at the last minute and offered a refund. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). As I was told to send them to u asap so they'd have 'maximum selling time' 3.3 Laws and Regulations. 2.9 Notification. [protected]! 6.10 Notices. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2.9 Seller's Confirmation Obligation. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. 2.7 Payment Authorization. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 5.4 Making Adjustments. 2.5 VAT on Seller Proceeds. If you are not the intended recipient, please delete the message, attachments, and notify the sender. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). shawn mendes tickets order no [protected]. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Try arrived at 12.37 pm through proof of postage. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! 1.1 Introduction. viagogo - Buy & Sell Concert, Sport & Theater Tickets Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 2.13 Seller Payment. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. viagogo charge for cancelling sale In this instance we will hold the sum of AUD133.20 from your future sales payments. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Report a violation. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 7.2 Copyright. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. viagogo charge for cancelling sale - oviedoclean.org figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. I haven't received an email confirming my order. Additional information can be found in our FAQs and on the ticket details pages. We still haven't reached peak Viagogo. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Comments: 0. power bi relative date filter include current month; viagogo charge for cancelling sale. Your prices were miss leading and a scam. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Rating: File your complaint. Be the first to hear about special offers. I'm from singapore and my number is +65 [protected]. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. We are not involved in the actual transactions between Buyers and Sellers. Shouldn't someone be keeping track of sales and preventing things like this from happening? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. They were selling 3 lots of tickets all showing where you could be seated in the O2. 6.5 Tax Indemnity. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. so my next question is how are they going to know if the buyer successfully gains entry. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. viagogo charge for cancelling sale - thegamersblog.com There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If you have any further enquiries please visit our help centre. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . We may investigate complaints and violations of our policies. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Order ID [protected] The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. We often link to other websites, but we can't be responsible for their content. After reading a lot of negative reviews, I had second thoughts. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. I ordered tickets for 18/6/17 for the above concert. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. You may only use the Services if You can legally enter into and form binding contracts. We will also add sales or value added tax on our fees as applicable. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.