4. Keep testing, until you find the right balance and the Plantronics headset echo is gone. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. I have a new Plantronics Voyager UC and I have the same problem. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. Then randomly they will go back to working. Where is your mute or unmute button? I click mute and then it immediately unmutes. @vladkoretsky. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. The speech? 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume, 2) The sound duration is very long and the ongoing conference cannot be heard in the meantime. And, it might not even be on mute?!? I did the test above (covering the noise cancellation sensor) and my problem went away. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. How To Fix Plantronics Headset Echo - Headset Advisor The headset is great but the earpiece is a desaster. fkirkland To mute or unmute your headset, click the headset icon in the System Tray. It works!! - MicSim. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. Looks like I'm not the only one by far!? Mute on/off problem with Plantronics BT300M - Microsoft Community Struggled with same sound cutting out after few seconds as everybody else. Hi you should try the suggestion in my post below. Plantronics HUB: How to Mute/Unmute the Headset I'm determined to help you find the best headset for your unique situation. 07:08 PM. Free shipping for many products! ), which allowed you to keep the WebEx app unmuted, while using a . Savi 8220 and Teams - Mute Button stopped working - Plantronics Mute button in Teams do not works anymore - Microsoft Community Please advice. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne Any help would be appreciated and help me fix them when they go wonkers. I noticed it will work if I put two fingers over mic near tip of unit. The title Admin is a community setting and does not reflect my role. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). I have a Plantronics 5220 Voyager Legend. It is a real problem. Plantronics Voyager Focus Uc Mute On Mute Off Issue. Sometimes I can use the side button and it picks up call and then just stop working. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. Poly will not acknowledged the issue is probably firmware related barring any better explaination. Ivan Grishagin. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". no mute/unmute beep but using Webex Audio it does. I'm now very hesitant of buying another Plantronics headset. I also have the same exact issue (In my case, also happen to use Aftershokz). It's better to stay away from that headset. How to turn off Voyager Focus UC / BT600 mute alert? The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. Click the Settings button in the upper right corner of the screen, and then click General. Find answers to your questions by entering keywords or phrases in the Search bar above. Any ideas? 08-20-2020 10:36 AM. Used black electrical tape to cover both sides holes on the round section. Did you solved your problem, Thomas? I'm out of warranty and they are offering a discount on a replacement. In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. You can also set mute off alert to tone only. Follow the on screen prompts for downloading and installing the application. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. Jean-Franois Carrier If anyone have this problem is better to send it back and ask for refund. Now its working perfectly again. Nov 30, 2018 by This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. please fix that! 1. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. I don't want to play with all the sensor setting, someone might have better luck. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. You can check if lowering the headsets volume causes the distortion to disappear. He is a regular speaker at events around the world. Super easy fix - put a piece of tape over the two holes next to the call button. @Ronald Miranda Whats going on? I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! Your device should work just fine. SHOW DEAL. @achaz. any oficial solution about my voice fading away due to mic or noise canceling issue? Your phone, tablet, or computer may not support call control functionality. Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? How do you disable mute and unmute audio feedback? - Cisco Contact us today and one of our friendly Advisors will match you with the right headsets. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. 1-10 of 13 Answers. "my headset is stuck on mute and yes i have try the mute - Best Buy Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. Any other suggestion? Hi Christina and Pam. 2. iMac connected with BT 600 Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. I considered it broken and bought a new one. If you found a solution, please let me know! Pretty poor service. Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. I had mine set up so that it only "beeped" when I went on mute/unmute. i have to press the mute button up to 30 times before it will mute then seems to work fine after that. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Weird! . Oct 15, 2019 by Dec 6, 2020 by Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Why Poly Focus 2 keeps muting by itself? How to fix it I may try taking apart the mic and then cleaning it out to see if that works, mightymikeamps Don't buy Plantronics products, especially the Voyager Edge. Once paired the LED lights will stop flashing and you'll hear "pairing successful". Super Saver! Nov 3, 2022, 5:42 PM. J recently had the same issue, but I'm using a Plantronics headset. Savi 8220 will not stay muted in MS Teams : r/plantronics - reddit Plantronics Voyager Bluetooth Headset 17229137684 | eBay 2. Please log in again. A talk time voice alert means sensors are working. USB Headsets: Troubleshooting Mute | Poly, formerly - Plantronics With mute still on, end the call (either from the device or Lync). Could be many times a day or may go a week without. It continutes as long as I have a call open. Have to press the call answer/end button before the mute button will work in Teams. This does not work on Voyager Focuc UC. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. 10-17-2017 2. it is also so annoying that you need a software to do this. You can't turn this one off completely AFAIK. I'll apply the same workaround: switching to beeps. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. 2. 2023 Plantronics, Inc. All rights reserved. To unmute the device, click Unmute. Plantronics Hub: How to Mute/Unmute the Headset I have microphone problems with my headset plantronics voyager edge - people hear my very bad. Any ideas? I placed tape over that and it helped greatly. Honestly for a headset this expensive, these types of issues are completely unacceptable. Microsoft Teams and Microsoft 365 news and opinions. thanks for letting us know that it needed a software. This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. You can mute and unmute your headset using Plantronics HUB. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. I have quit, and rebooted, and it still happens. 1. @flaviosan. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. Almost no microphone level. How did you all do that. Deal. I started using it again about 10 months ago, now its failing again. Teams call controls on jabra headset not working This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. You can test it by just covering the holes with a finger. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide | Dell US The headset icon turns red to indicate the device is muted. The fading issue has only just started in the last week. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! Android Settings > Bluetooth: On > Scan for devices*. It happened after the latest firmware upgrade. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. Open the Hub, go to Settings, General. Set up a conference call. Contact one of our friendly Headset Advisor's. Then wiped off with a paper towel. Using computer audio and webex browser app. You can mute and unmute your headset using Plantronics Hub. Plantronics Mute On Mute Off Problem , Offers & Deals 2023 - Promo and You are a hero. So weird / annoying. Check Price at Amazon. 10% OFF. The headset icon turns green to indicate the device is unmuted. It looks Teams provided a stronger functional connection between Teams and headset devices. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. This is your best bet to resolve the issue. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) In my case, microphone recorded static, something like crackling noise. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. I just applied it. ESC followed by F8 or F10 toggles the Mute function. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Your device should work just fine. Headset Mutes Automatically (16.3.240) - Microsoft Community Hub After installation of the software, it adds a windows notification as well that you need to turn off . I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. Jul 6, 2018 by I also haven't found the setting to turn this off. Hopefully Microsoft will address the issue. Is it possible to disable the "mute on" "mute off - reddit How to disable voice message about being unmuted? Freida Kirkland Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. 8-6. The technical storage or access that is used exclusively for anonymous statistical purposes. Plantronics Mute On Mute Off Notification - 40% Off (Verified) Coupons Deal. @olawaleyussuff. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. @hamburger42862. When we mute or unmute the microphone, there is no sound prompting me to do this. Teams call or Teams meeting? They have the same microphone issue. THANK YOU VERY MUCH FOR YOUR KINDNESS! I have same issue with my Voyager 5200. BT600). All good now. For the current session, you need to Stop it. I was able to disconnect the voice using the Plantronics Hub! @Ronald Miranda While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. Kindest regards. To unmute the device, click Unmute. Yep, it works great. Android Settings > On > Scan for devices*. I have been using Aftershokz for a year and it only started happening after a Teams update. Picking it back today, I decided I wanted to know the reason and I found it and a solution. Okay listen up guys, this is important. Probably it also affects another setting, but I have no negative impact. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. I completely believe this is microsoft messing around, not Plantronics. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. @ravihossur. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. 1. This sound is annoying. The headset icon turns green to indicate the device is unmuted. gonzoxxxxx Brilliant. Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . Didn't use headset, would probably help, but currently not an option, 5. To solve it you must connect it via bluetooth, that would be all. Plantronics Hub Known Issue: Mute not working on Microsoft teams with You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). Can we please get these settings back? So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. But the best would be to have some configuration possibility here. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. Trying to look for alternatives now in case if there will refund be possible. Go to your Device Manager (instructions below) and look for the Human Interface Device. Sure enough mine had the red light on . The HUB release notes confirms that there can be mute sync issues sometimes. For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. Another thing to check is whether it's paired with more than 1 device? Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. User manual Plantronics Blackwire 5220 (English - 13 pages) Unplug the AC power from the charging base. How do I get my Plantronics headset off mute? - gudevsoc.com If this setting is off, then you will get an echo, bad sound quality or no . Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. I first though it was Microsoft teams issue. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. Alternative - is to disable windows Bluetooth Audio Gateway Service. Your version of softphone may contain its own volume setting controls. Also a headset button to mute / unmute a mic started working during Teams meetings. I had the same problem where I can hear callers but they cant hear me. I have the exact same problem starting from a couple of days. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Probably will go back to a wired headset. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. Edit: I just got the legend to work too. Didn't try, will maybe do, if no solution here. make sure that you have your headset selected and that your headset is powered on. And the so called voice system never works. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. For Example. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. I never said that the solution is to change the devices. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. Plantronics 4200 UC, 1- Using iPhone 12 I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). Are there no Plantronix reps here to defend their reputation? While the call is active, mute the call from the device or Lync. Adam Ratcliff 11. Many thanks, this worked for me. Your headset sets itself as the default audio device on your phone or computer. Mute rarely works for me. Can you tell me how to fix? My microphone does not work on Cellular phone calls only. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Bugs with Muting and Mute Mic Sync on Cisco Webex Meetings Version 40.8 2. 4. I'm sorry, but that doesn't solve my problem. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". Mohamad Kabeel. Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. but then I understood it still makes that annoying sound even when the teams is closed. Ive reinstalled the software and it seems to randomly work sometimes and not others. Hey, I'm David Merritt. I didnt see any response to your challenges, so Ill see if I can help. In there you will see a Mute On/Off Alerts . 3. Thomas Poling. . So, time has passed, but the audio feedback that mute is on or off is really annoying. Maybe this is a known issue they are covering up?